Broken iPhones & Apple's Response

There's a bit of trouble in Apple-land (or Apple-ville, if you want to be picky). Reports have been coming in about problems with the iPhone's touchscreen. Specifically, the screens have simply stopped responding. Forum members of AppleInsider and MacRumors made threads about the matter.

"The bottom of my screen lost sensitivity after only about 20 days of use," explained one user seeking help via Apple's support forums. "First the very bottom of the screen went out so I could not hit the space-bar on the keyboard, or change to the number/character screen. Then it got worse a few days later, now I cannot hit any of the main function buttons."

It's only a "bit" of trouble because Apple's response has been excellent. Although they've yet to publicly acknowledge the issue, users who have experienced the problem have been able to get replacements for their units with very little trouble.

"Today I am in awe of Apple Support," he wrote. "This may not be true for everyone, but [I] got an unsolicited call at my office from Apple Support on this issue and they were helpful and we put together a return on the phone. "

You can read the full report here.

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